Privacy Policy

This page informs you of the policies regarding the collection, use, disclosure, erasure, and restriction of Personal Data when you use the Platform provided by Ganaf Tech Nig Ltd and how we maintain the quality and security of your Personal Data.

We will not use or share your information with anyone except as described in this Privacy Policy. We use your Personal Data for providing and improving our ICT services and software solutions. By using the Platform, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Platform, you may be asked to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address, Name, and Phone number.
• Postal address and Date of Birth.
• Professional credentials or a photograph.
• NIN/BVN
• Usage data and technical identifiers ("Personal Data").

As an ICT firm, Ganaf Tech Nig Ltd generally does not require sensitive personal information (such as racial origin, political opinions, or religious beliefs) for standard service delivery. If such information is ever required for specific project mandates, it will be collected only with explicit consent and handled under the highest security standards.

Technical Data Collection

Log Data

• When you access our services via a mobile device or computer, we may collect information automatically, including the type of device, unique device ID, IP address, operating system, and browser type ("Log Data"). We may use third-party tools like Google Analytics to monitor this data to improve system performance and user interface design.

Location Information

• We may use and store information about your location if you grant permission. This is used to customize your service experience or provide location-relevant technical support. You can manage these permissions in your device settings.

Cookies

We use cookies to:

• Enhance your user experience and remember preferences.
• Understand system usage to improve software performance.
• Secure our platforms and prevent unauthorized access during active sessions.

The Purpose for Which We Will Use Your Data

We use your information to:

• Deliver Services: Fulfill our obligations regarding software licensing, system administration, and technical support.
• Communicate: Provide updates regarding service changes, security patches, or new ICT solutions that may interest you.
• Internal Operations: Troubleshooting, data analysis, software testing, and research for developing new technology features.
• Compliance: Fulfill legal obligations and prevent fraudulent use of our proprietary systems.
• Safety: Protect the integrity of our network and the security of all users.

Legal Basis

We collect and process personal data strictly within the scope of our statutory mandate and in accordance with the provisions of the Nigeria Data Protection Regulation 2019, the Nigeria Data Protection Act 2023 and other applicable laws and regulations.

The legal bases for the processing of personal data include the following:

• Performance of a Public Task / Exercise of Official Authority
  Personal data is processed where necessary for the performance of tasks carried out in the public interest or in the exercise of official authority vested in this institution. This includes the administration of government financial empowerment programmes, bursaries, and other social intervention initiatives.
• Compliance with Legal Obligations
  Processing is undertaken where necessary for compliance with legal and regulatory obligations to which the institution is subject. Such obligations include statutory reporting requirements, child safeguarding obligations, audit and accountability standards, and compliance with national policies relating to human capital development and public financial management.
• Performance of a Contract or Pre-Contractual Engagement
  We may also process personal data where it is necessary for the performance of contractual obligations or arrangements with beneficiaries, partners, or service providers. This includes the verification of beneficiary eligibility, validation of submitted information, and the transparent and accountable disbursement of financial assistance.
• Consent
  We may also in certain circumstances process personal data on the basis of the explicit consent of the data subject, particularly where such processing is not strictly required by law or public mandate. Where consent is relied upon, it shall be freely given, specific, informed, and capable of being withdrawn at any time, in accordance with the provisions of the Act and other regulatory requirements.

Third Party Agents

• 9 Payment Service Bank (9PSB)
• InterSwitch

Disclosure of Your Personal Data

You agree that we have the right to share your personal data with:

• Affiliates: Internal teams and service providers necessary for delivering our ICT solutions.
• Sub-contractors: Technical partners and cloud infrastructure providers necessary for the performance of our contract with you.
• Legal Requirement: Law enforcement or regulatory bodies if required by law or to investigate potential security violations.
• Business Transfers: Successor entities in the event of a merger, acquisition, or asset sale.

Security and Retention

Ganaf Tech Nig Ltd employs robust physical and technological measures, including firewalls and encryption, to protect your data. While we strive for absolute security, no method of electronic transmission is 100% secure.

We retain your data only as long as necessary to provide you with services or as required by Nigerian law.

International Transfer

Your information may be transferred to and maintained on computers located outside of your state or country, where data protection laws may differ. Our use of your data will continue to be governed by this Privacy Policy and the Nigeria Data Protection Act (2023).

Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect information from children. If we discover that such data has been provided without parental consent, we will take immediate steps to remove it.

Your Legal Rights

Under the Nigeria Data Protection Act, you have the right to:

1. Be Informed: Clear transparency on how your data is used.
2. Access: Request a copy of the personal data we hold about you.
3. Rectification: Correct any incomplete or inaccurate information.
4. Erasure: Request deletion of data where there is no legal reason for its continued processing.
5. Object/Restrict: Challenge our processing based on legitimate interests or ask us to suspend processing during disputes.
6. Data Portability: Request the transfer of your data to another service provider in a machine-readable format.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your legal rights, please contact us at:

Ganaf Tech Nig Ltd
Email: info@ganaftech.com
Attention: Chief Technical Officer

Terms of Service

Ganaf Tech Nig Ltd (the "Company") provides and operates various information technology services, software solutions, and digital platforms (collectively, the "Platform"). References in these Terms of Service (“Terms”) to Ganaf Tech, "the Company", "we", "our" or "us", refer to Ganaf Tech Nig Ltd depending on the context, and references to "you" or "your" refer to the persons or entities with whom the Company enters into these Terms.

All your interactions with the Platform and our services shall be in strict compliance with the policies, regulations, codes of conduct, and technical standards of Ganaf Tech Nig Ltd (the "Company Rules").

Please read these terms and conditions very carefully as they affect your rights and liabilities under the law. By accessing this Platform or utilizing our ICT services, you are indicating your acceptance of these Terms and Conditions and our Privacy Policy. If you do not agree to these Terms and Conditions, please do not access or use the Platform. If you have any questions on the Terms and Conditions, please contact info@ganaftech.com

Amendment

These Terms may be updated from time to time for legal, regulatory, or technical reasons or for the proper operation of our services. Any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the Platform. The changes will apply to the use of the Platform after we have given such notice.

Your continued use of the Company's ICT services and the Platform after any such amendment shall signify your acceptance of the updated terms. It is recommended that you visit the Company's website regularly to check for updates.

General Conditions

• By agreeing to these Terms, you represent that you are at least of the age of legal consent in Nigeria.
• You understand that these Terms form a valid and binding contract between you and the Company.
• You may not use the Platform for any illegal or unauthorized purpose nor may you, in the use of the Platform, violate any laws of Nigeria (including but not limited to intellectual property and cybercrime laws).
• You must not transmit any worms, viruses, or any code of a destructive or malicious nature.
• You understand that your personal information and data may be transferred, unencrypted, over various networks to conform to and adapt to the technical requirements of connecting networks or devices.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Platform, software, or our proprietary services without express written permission from us.

Permissions and Warranties

• You are not permitted to link any other website to the Platform without obtaining the express prior written consent of the Company.
• Access to the Platform and use of our software is at your own risk. The Company does not warrant that the use of the Platform or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection.
• The Company shall not be responsible for any loss, omission, or damage that may arise in connection with your use of the Platform due to IT infrastructure failure, server maintenance, or network downtime.
• The responsibility for the security of your password and account credentials associated with the Platform shall solely be yours at all times.
• The Company will make all reasonable attempts to ensure that the Platform and services are fully operational. However, the Company makes no guarantees as to the specific fitness for purpose of the Platform for your individual hardware or business environment.

Limitation of Liability

Under no circumstances shall the Company be liable directly or indirectly for special, punitive, or consequential damages that result in any way from your use of or inability to use the ICT services or Platform we supply, including but not limited to interruptions, delays in operation, or any failure of performance.

If you are dissatisfied with the Platform, our services, or any of these Terms and Conditions, your sole and exclusive remedy is to discontinue using the Platform and our services.

Third Parties

Where our site contains links to other sites or integrates with resources provided by third parties, these are provided for your information and functional utility only. Such links or integrations should not be interpreted as approval by us of those linked websites or the information/services you may obtain from them.

Refusal or Discontinuance of Service

The Company reserves the right to refuse or discontinue service to you at the Company's sole discretion. The Company may deny you access to all or part of the Platform without notice if you engage in any conduct that the Company believes violates these Terms, intellectual property rights, or the security of our infrastructure.

You agree that the Company has the right to monitor use of the Platform from time to time to ensure technical integrity and to disclose any information as necessary to satisfy any applicable law.

Security and Account Integrity

You agree that the security of your account password is solely your own responsibility. If you believe your account has been compromised, you must notify the Company immediately via email to info@ganaftech.com.

You shall be held responsible for any misuse of your account prior to the Company being properly notified. If any security violations are suspected, the Company has the right to suspend all access to your account pending an investigation. We further reserve the right to cooperate in any government or legal investigation regarding your use of the Platform.

Authorization of Electronic Mandates

In consideration of Ganaf Tech Nig Ltd acting on mandates or instructions given via the Platform regarding your service account, you confirm that:

1. Confidentiality: It is your responsibility to keep your username and password private to prevent unauthorized access to your service profile.
2. Instruction Validity: The Company is authorized to act on instructions transmitted via registered electronic channels under your name without bearing your physical signature.
3. Binding Nature: You are bound by every instruction sent via the Platform that has been acted upon by the Company before a revocation request is successfully received and processed.

Proprietary Rights and Intellectual Property

You acknowledge that the content, services, source code, and software (including but not limited to text, graphics, and logos) of the Company are protected by copyrights, trademarks, and other proprietary rights and laws. You are only permitted to use the software and services as expressly authorized by Ganaf Tech Nig Ltd.

Ownership of Data: Title to and intellectual property rights in the data you provide remain your property. However, you grant the Company permission to use, copy, store, and back up your data to ensure the provision of services and technical support.

Service Evolution: You acknowledge that as an ICT firm, the Company may update or change the features of the software/Platform to improve performance or security.

Disclaimer of Warranties

To the maximum extent permitted under applicable law, Ganaf Tech Nig Ltd services and materials are provided on an "as is" and "as available" basis. The Company expressly disclaims all warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose. We do not warrant that the services will be error-free, uninterrupted, or free of harmful components.

Indemnification

You shall indemnify, defend, and hold Ganaf Tech Nig Ltd harmless from all liabilities, losses, and expenses (including attorney's fees) arising out of or related to your misuse of the Platform, breach of these Terms, or violation of any third-party rights (including intellectual property rights).

Survival and Governing Law

If any provision herein is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force. These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.